militarymoms

As you might guess, it’s not over yet.  My husband contacted US Airways representatives in Charlotte and Las Vegas, and each time was told they couldn’t help him.  He now has a toll-free number to call (no doubt with a maze of “If you’re calling for…” messages to navigate).  The US Airways representative in Charlotte told him that US Airways introduced a bunch of new fees and charges over the weekend.  This is not true; the airline’s last press release on service and fee changes is dated June 12, 2008.  The Contract of Carriage was last updated May 19, 2008.

I know we can dispute this charge and win; US Airways’ contract of carriage clearly states (on page 19) that active duty military, and even those separated from active duty service within the five days prior to their flight, are entitled to check a second bag free of charge.  I shouldn’t have to go through any of this, though.  US Airways should train their employees on new policies before implementing them, and passengers shouldn’t have to spend lots of time on the telephone getting baggage charges reversed.

What really makes me angry, though, is that this has happened to a military person.  It’s not like most active duty people have extra cash to spend on checked bag fees or anything else.  That’s over five gallons of gas right there!

Hopefully, my next update will close out this case.  I’m not holding my breath, though.

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