militarymoms

I have a feeling it will be a while before we see our $25.

Yesterday, my husband tried to contact US Airways once again about the incorrectly-assessed second-checked bag fee he paid Sunday.  He spent nearly 20 minutes on hold and then - of course - had to hang up to go to (gasp!) work.  He asked me to call US Airways to see what I could do, so I dialed the number I found on the airline’s Web site.

The pleasant-voiced woman who answered told me I had to call Customer Relations in Phoenix to solve my problem.  When I explained that my husband had already tried that avenue and had spent far too much time not talking to actual people, she suggested I send an email to Customer Relations via the US Airways Web site.  I took some time to compose a polite letter, requesting not only reimbursement but also retraining of the employee who incorrectly billed my husband.  After all, our local airport is within 50 miles of some large military installations - the Pentagon, for one - and I’m sure my husband is not the only military person to pay these charges, which will eventually get put on  travel claims and be paid by - you guessed it - taxpayers.  Bad all around, except for US Airways’ bottom line.

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